Policy preview
Returns should be understandable.
We are drafting a practical returns process for a pet-use product. The final eligibility window, hygiene exclusions, return address and refund timing will be published before sales open.
Change-of-mind returns
The final policy will state the request window and the condition required for a return. Used, washed, damaged or incomplete products may not qualify, particularly where hygiene makes resale inappropriate.
Damaged, faulty or incomplete orders
Customers will be able to contact support with their order number, a description and photographs. We will assess an appropriate replacement, missing-item shipment, repair or refund based on the verified issue.
Refund method
Approved refunds will be returned to the original payment method. Bank processing time is outside our direct control; the expected timing will be stated in the final policy.
Before sending anything back
Customers should request instructions first. Items sent to an unconfirmed address may not be identifiable or accepted.